FAQ

Frequently Asked Questions

About Shipping and cost

Q1
: How long can i get the custom cake toppers figurines after order online?
A1: We offer 4 sculpturing and shipping methods for you to choose :
1, ships within 2-3 weeks, proofs.  
2, ships within 15 days, free proofs
3, ships within 10 days, free proofs
4, ships wihin 5 days, No proofs    
Usually you can exptect to get it 3-4 days after the delivery.

Q2: Do you offer FREE SHIPPING service?
A2: Yes, for order value more than 500USD, we provide free DHL shipping Australia wide service. Ship within 3-4 weeks as defaut shipping method
.


Q3: Do you ship to XXX country?
A3: Yes, we ship international as requested, only if the destination city have DHL, FEDEX or EMS Express service.

About The Material & Craft

Q4: Do you use paint to color the doll?
A4: No, We never use paint. paint will fade or peel off after several years. we mix polymer clay in different colors to get the right color you want, which ensuring your figurine will last hundreds of years;

Q5: How much look like the photos?
A5: Speak frankly, we have top-ranking craft in this field, but 100% the same are not possible for such handmade work, we think 70-90% similar are reasonable expection.

Q6: How about the height and weight?
A6: 16-18CM high when standing up, and 0.2-0.5KG(1-2 person without additional background);

Q7: What is the difference between standard custom dolls and bobblehead dolls?
A7: Instead of a solid connection, its head is connected to the body by a spring, in such a way that a light tap will cause the head to bobble.

About the order process

Q8: where to upload photos?
A8: You can choose to upload images online or send it later to us via emal. We have the best one-on-one email support service, you can tell us all your detail requests and send as many photos as you want to us after your order, no any limit!
More info about how to order, please click here

Q9: what photos should i provide?
A9: One clear enough front view photo is necessary for us to catch your facila features from, side view photo is optional, you can provide us side view photo to help made hair style and profile more exactly.
You can also sent more photos as example to request us what hair style, facial expressions that you would like the cake toppers to be fashioned.